For any custom orders made to size and personalized, we are not able to offer returns or exchanges. Should you have any problems with your items, please contact us immediately. If you make a custom order and wish to cancel, you will have up to 24 hours to cancel.

It is important that you measure your dog's neck and compare it to the Size Guide under Help on the home page.  Any items measured incorrectly by the buyer, we will not accept returns or exchanges. 

We do offer returns on non-custom orders, however the buyer is responsible for return shipping costs. Returns must be sent back within 15 days of receiving the item. The full amount (minus shipping) will be refunded to the customer within 7-10 business days of us receiving the returns. Please include your original packing slip or name and order # with the return to the below address:
Maxx and Gracee Designs
77 Oak Lawn Rd.
Winnipeg MB R3Y 0K2

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